EMA Aesthetics

Case study

EMA Aesthetics - Enhancing Global Operations with Control Tower Visibility

Industry

Aesthetics Technology

Challenge

EMA Aesthetics, a global company specializing in advanced skincare technology, faced the challenge of managing its expanding international operations. The company needed to:

Gain comprehensive visibility into its supply chain, spanning multiple countries and distribution centres.
Improve coordination between manufacturing, logistics, and sales teams.
Enhance reporting capabilities to track key performance indicators (KPIs) and make data-driven decisions.
Ensure timely delivery of its products to customers while maintaining high service levels.

Solution

Our consultancy partnered with EMA Aesthetics to design and implement a customized control tower solution that addressed these challenges and supported their global growth.

Control Tower Implementation:
We implemented a centralized control tower that integrates data from EMA Aesthetics’ various systems, including:

Enterprise resource planning (ERP)
Warehouse management system (WMS)
Transportation management system (TMS)
Sales and customer relationship management (CRM)

This control tower provides a single source of truth, enabling EMA Aesthetics to:

Track inventory levels and movements across their global network in real-time.
Monitor order status and shipment progress, from manufacturing to final delivery.
Manage exceptions and proactively address potential delays or disruptions.
Facilitate seamless communication and collaboration between internal teams and external partners.

Increased Reporting Visibility: We worked with EMA Aesthetics to develop a suite of customized reports and dashboards that provide insights into key areas of their operations, including:

- Supply chain performance
- Order fulfillment metrics
- Logistics costs
- Sales and distribution data
- Customer service levels

These reports enable EMA Aesthetics to:

Identify trends and patterns in their operations.
Measure performance against targets and benchmarks.
Analyse the impact of decisions and initiatives.
Make informed decisions to optimize processes and drive continuous improvement.

Results

The implementation of our control tower solution and enhanced reporting capabilities delivered significant benefits for EMA Aesthetics:

Improved Supply Chain Visibility: EMA Aesthetics gained end-to-end visibility into its global supply chain, enabling proactive monitoring and management of operations.
Enhanced Operational Efficiency: Streamlined processes, reduced lead times, and improved coordination led to significant efficiency gains and cost savings.
Better Decision-Making: Data-driven insights from customized reports empowered EMA Aesthetics to make informed decisions that optimized performance and supported growth.
Increased Customer Satisfaction: Timely delivery, improved order accuracy, and enhanced communication contributed to higher levels of customer satisfaction.
Scalable Growth: The control tower solution provided a scalable platform to support EMA Aesthetics’ continued expansion into new markets.

Conclusion

By leveraging our expertise in control tower implementation and reporting visibility, EMA Aesthetics transformed its global operations, gained a competitive edge, and positioned itself for continued success in the dynamic aesthetics industry.